Privacy Policy

Our Commitment to Your Privacy

At SigSoog Leadership Coaching, I respect your privacy and am committed to protecting your personal information. This Privacy Policy explains how I collect, use, store, and protect information when you visit my website (sigsoog.com) or engage with my coaching services.

By using my website or services, you agree to the practices described in this policy.

1. Information I Collect

Information You Provide Directly

When you interact with my services, I may collect:

• Contact Information: Name, email address, phone number, location (city/province)
• Professional Information: Job title, organization, professional goals
• Communication: Content of emails, form submissions, and messages you send me
• Session Information: Notes from coaching sessions, goals, progress tracking, and reflections you share
• Payment Information: Billing details for coaching services (processed securely through third-party payment processors)

Information Collected Automatically

When you visit my website, I may automatically collect:

• Usage Data: Pages viewed, time spent on site, links clicked
• Device Information: Browser type, operating system, IP address
• Cookies: Small files stored on your device to improve your experience (see Cookies section below)

2. How I Use Your Information

I use your information to:

• Provide Coaching Services: Deliver coaching sessions, track progress, provide resources
• Communicate: Send appointment reminders, respond to inquiries, share updates about my services
• Improve Services: Understand how my website and services are used to make improvements
• Process Payments: Complete transactions and send receipts
• Marketing: Send newsletters, free resources, and information about my services (you can opt out anytime)
• Legal Compliance: Meet legal and regulatory requirements

3. How I Protect Your Information

I take the security of your personal information seriously and implement reasonable measures to protect it:

• Secure Storage: Client records and session notes are stored securely with restricted access
• Encrypted Communications: Email and payment processing use industry-standard encryption where available
• Limited Access: Only I have access to your personal information (no staff or third parties except as described below)
• Secure Devices: I use password-protected devices and secure networks

Please note: No method of transmission over the internet is 100% secure. While I strive to protect your information, I cannot guarantee absolute security.

4. Who I Share Your Information With

I do not sell, rent, or trade your personal information. I may share your information only in the following circumstances:

Service Providers

I use trusted third-party services to support my business. These providers have access to personal information only to perform specific tasks:

• Payment Processors: PayPal, Stripe, or similar services to process payments
• Email Services: For newsletters and communications (e.g., MailChimp, ConvertKit)
• Video Conferencing: Zoom or similar platforms for coaching sessions
• Website Hosting: Services that host my website and data

These providers are required to protect your information and use it only for the services they provide to me.

Legal Requirements

I may disclose your information if required by law, court order, or legal process, or if necessary to:

• Protect my rights or property
• Prevent harm or illegal activity
• Comply with professional or ethical obligations

Corporate/Organizational Coaching

If your coaching is sponsored by your organization:

• Session Content: Remains confidential between you and me
• Progress Reports: Summary information may be shared with your organization only with your explicit consent
• Arrangements: Specific confidentiality agreements will be established in writing

5. Coaching Confidentiality

Everything you share in coaching sessions is confidential and will not be disclosed to third parties except in the following situations:

• You provide written consent for disclosure
• There is imminent risk of harm to you or others
• Child abuse or elder abuse is suspected
• A court order or legal obligation requires disclosure
• As otherwise described in this Privacy Policy

6. Cookies and Tracking

What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help improve your experience by remembering your preferences.

How I Use Cookies

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help me understand how visitors use my site (e.g., Google Analytics)
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request a copy of the personal information I hold about you
• Request corrections to inaccurate or incomplete information

Deletion

• Request deletion of your personal information (subject to legal retention requirements)
• Note: I retain coaching records for 7 years as required by professional standards

Marketing Opt-Out

• Unsubscribe from marketing emails using the "unsubscribe" link in any email
• Request to be removed from my mailing list by contacting me

Withdraw Consent

Withdraw consent for any data processing activities based on your consent

To exercise any of these rights, contact me at: magen.ayelet@gmail.com

8. Data Retention

I retain your information for as long as necessary to provide services and comply with legal obligations:

• Active Clients: Information is retained for the duration of our coaching relationship
• Past Clients: Coaching records are retained for 7 years after our last session (professional standard requirement)
• Marketing Lists: Until you unsubscribe or request removal
• Payment Records: Retained as required by tax and accounting regulations

After these periods, information is securely deleted or anonymized.

9. Third-Party Websites

My website may contain links to third-party websites (e.g., LinkedIn, scheduling tools, payment processors). I am not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

10. Children's Privacy

My services are not directed to individuals under 18 years of age. I do not knowingly collect personal information from children. If I learn that I have inadvertently collected information from a child under 18, I will delete it immediately.

If you believe I have collected information from a minor, please contact me at magen.ayelet@gmail.com.

11. International Users

My services are provided from Canada and are subject to Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

If you are located outside of Canada:

• Your information may be transferred to and processed in Canada
• Canadian privacy laws will govern the handling of your information
• By using my services, you consent to this transfer and processing

12. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my practices or legal requirements. When I make changes:

• The "Last Updated" date at the top will be revised
• For material changes, I will notify you via email or prominent notice on my website
• Your continued use of my services after changes constitutes acceptance of the updated policy

Please review this policy periodically to stay informed about how I protect your information.

13. Your Consent

By using my website or engaging with my coaching services, you consent to:

• The collection, use, and disclosure of your information as described in this Privacy Policy
• The transfer and processing of your information in Canada
• The use of cookies and tracking technologies on my website

14. Contact Me

If you have questions, concerns, or requests regarding this Privacy Policy or how I handle your personal information, please contact me:

I will respond to your inquiry within 30 days.

15. Complaints

If you believe I have not complied with this Privacy Policy or applicable privacy laws, you have the right to file a complaint: